FAQS
Registration and your online Account
Why I need to register to shop.
Registering with us helps speed up the ordering process for you and allows you to
keep track of your orders and refunds online.
By registering, will I automatically receive marketing emails from you?
No, not unless you sign up to our newsletter. If you do sign up, you can ask to be taken off our mailing list at any time.
By registering, will you pass my details on to any other companies?
No, we will not pass your details on to other companies.
What do I do if I have forgotten my password or my password does not work?
If you have forgotten your password, we will need to reset it for you. Please CLICK HERE , so that we can reset your password.
Orders
How do I place an order?
CLICK HERE to see our guide on how to order.
How secure is your web site?
As safe as it possibly can be. We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.
What do I do if there is a problem with my order?
Our Customer Care team is here to help with any problems. CLICK HERE for contact details.
What payment methods do you accept?
We accept our branded account cards, Switch/Maestro, Visa Debit, Visa Electron, MasterCard, and PayPal.
Can I cancel my order?
We may be able to cancel your order but we can only do this by telephone. You need to call us as soon as possible after you have placed your order otherwise it may be too late.
CLICK HERE for the Customer Care telephone number. Please note - we are unable to cancel your order by email.
Can I cancel an item from my order?
In certain circumstances, we may be able to cancel an item from your order but we can only do this by telephone. You need to call us as soon as possible after you have placed your order otherwise it may be too late.
CLICK HERE for the Customer Care telephone number.
Can I add an item to my order after I have placed my order?
Unfortunately not. You will need to place a separate order for anything else that you want to buy.
Why has my card been declined?
Your bank will be able to let you know why your card has been declined.
Can I order from overseas?
You can only order from countries to which we deliver. Otherwise visit www.forward2me.com if you are not a citizen of the EU and follow the procedure. When you receive you receive your UK address send to us and we will deliver to you throw your UK address.
Countries we deliver to:
· Austria
· Belgium
· Bulgaria
· Cyprus
· Denmark
· Estonia
· Finland
· France
· Germany
· Greece
· Hungary
· Ireland
· Italy
· Latvia
· Malta
· Poland
· Portugal
· Romania
· Slovakia
· Slovenia
· Spain
· Sweden
What is your exchange rate for overseas orders?
We charge you for your order in euro’. Your card provider will apply the exchange rate when your card is charged.
My order did not go through but I think you have charged me?
When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we dispatch your order. If we do not dispatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank. This usually takes around 3 working days but the exact timeframe does depend on your card issuer and your bank. If this timeframe has elapsed, or you are a Pay Pal customer and the money still has not been released, please contact Customer Care by clicking here
I have received my order but one of the items is missing, what do I do?
Please CLICK HERE to contact our Customer Care team who will investigate this matter with our warehouse.
I have received an incorrect item in my order what do I do?
We aim to get your order right every time but we do occasionally make mistakes.If we send you the wrong item and you live in the UK, you can return it to us free of charge.If you are an International customer including the Republic of Ireland you will need to pay for your return. If you let our Customer Care team know how much you paid, they will reimburse you CLICK HERE to Contact Customer Care.Just CLICK HERE to log in to your account, follow the links for requesting a return and select the item that you should have received as the item you are returning.
My items are for business purpose, how do I get a Vat receipt?
Please CLICK HERE to contact our Customer Care team unfortunately we cannot sell products online for business
Delivery:
Which couriers do you use for your deliveries?
We use ACS for our Greek region and DHL for EU
We offer two delivery services internationally: DHL . To track your order please CLICK HERE
Please call our offices on 0030 25 10 231137.